2021 Annual Leadership Retreat

Sign Up for Updates
and Reminders

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9:00 am – 9:15 am MST Welcome! Lisa St. George and David Covington
9:15 am – 10:15 am MST Institutional, Business & Product Excellence George Manners
10:15 am – 10:20 am MST Video from the Central Billing Office
10:20 am – 10:30 am MST Break Time
10:30 am – 12:00 pm MST StandOut Team Leader Development – Know, Focus and Engage! Chris Burley
12:00 pm – 1:00 pm MST Lunch
1:00 pm – 1:30 pm MST Why Is Margin Important for a Non-Profit? Brian Karr
1:30 pm – 1:40 pm MST Video from the Finance Department
1:40 pm – 2:35 pm MST How We Grow, a D&D Style Game Joy Brunson-Nsubuga
2:35 pm – 2:45 pm MST Video from EHR & Information Systems
2:45 pm - 2:55 pm MST Summary Paul Galdys
2:55 pm – 3:00 pm MST Announce Daily Winners Carlos Mackall
6:00 PM MST Team Activity: Bowling at Mavrix in Scottsdale

9:00 am – 10:30 am MSTState of the UnionDavid Covington
10:30 am – 10:40 am MSTVideo from Education and Training
10:40 am – 10:50 am MSTBreak Time
10:50 am – 11:20 am MSTCommunity as North Star; the LA County DMH Strategic PlanDr. Jonathan Sherin
11:20 am – 11:50 am MSTReengineering LA County’s Crisis SystemJohn Franklin Sierra
11:50 am – 12:05 pm MSTDoing the Right Thing Is Always the Right ThingLuana Murphy
12:05 pm – 12:50 pm MSTLunch
12:50 pm – 1:10 pm MSTBHL & RI’s Strategic PartnershipSue Ann O’Brien, Michael Claeys, Gina Gibson, and Alex Giovannetti
1:10 pm – 1:55 pm MSTIf Disney Ran RIDr. Chuck Browning and Ruchi Sukhija
1:55 pm - 2:05 pm MSTVideo from Human Resource
2:05 pm – 2:50 pm MSTMaximizing Safety, It Couldn’t HurtDr. Mike Riddle and Matthew Holtsclaw
2:50 pm – 3:00 pm MSTSummaryRuchi Sukhija
3:00 pm MSTAnnounce Daily WinnersDr. Mike Riddle

9:00 am – 9:50 am MST Trauma-Informed Care: A Moral, Ethical and Clinical Mandate to Change how we provide Care to People with Behavioral Health Challenges Kevin Ann Huckshorn
9:50 am – 10:00 am MST Video from Contracts & Credentialing
10:00 am – 10:30 am MST My Life, My Crisis, My Keys to Healing for Self and Others Tonja Myles
10:30 am – 10:40 am MST Video from Quality & Compliance
10:40 am – 11:10 am MST Reconnecting with Your Unconquerable Spirit Shelby Rowe
11:10 am – 11:40 am MST Conversation with the Councils Monica Miceli and Jo Cromarty from the DEILC, Arrow Foster and Michael Zeeb from the PLC, and Moderator, Joe Villarreal
11:40 am – 11:55 am MST Reflections Shannon Jaccard and David Covington
11:55 am – 12:00 pm MST Announcement of Final Prizes Lisa St. George


Dr. Chuck Browning

Chuck Browning, MD

Chief Medical Officer

International Speaker, BH Focus on the Fusion of Medical and Peer Support Systems, Medical Director of Call Centers, Mobile Support and Crisis Facilities

Joy Brunson-Nsubuga

Joy Brunson-Nsubuga, MA, LMFT, LCAS, CCS

VP Southeast Region

Licensed Marriage and Family Therapist. Expert in Systems Thinking, Behavioral Health Crisis Systems and Medication Assisted Treatment. Leader of the RI Opioid Consult team. Passionate About Ending Generational and Systemic Patterns.

Chris Burley

Chris Burley

Senior Director of Delivery – Marcus Buckingham Company

Certified Strengths Facilitator Driving Business Results by Enabling Talent Activation. Principal Architect, Designer, and Facilitation Team Leader of ADP’s Global Leadership Excellence Programs.

Michael Claeys, LPC, MBA

Executive VP – BHL

Developer of One of Georgia’s First Crisis Centers, Expertise in Quality Review, Extensive Provider Training, Provider Profiling, and Integration of Individualized Recovery Services

David Covington

David Covington, LPC, MBA

CEO & President

Behavioral Health Innovator. Entrepreneur & Storyteller. Partner in Georgia’s Behavioral Health Link. Architect of Moving America’s Soul on Suicide films, Crisis Now, Hope Inc Stories & Zero Suicide

Jo Cromarty

Jo Cromarty, MA

Licensing and Accreditation Manager

20 years in the Health and Human Service Industry. Master's in Health and Human Service. Human Service and LGBTQIA+ activist and volunteer. Co-Chair of the Diversity Equity Inclusion Leadership Council (DEILC)

Aaron Foster

Arrow Foster, MA, LAC, CRC, CRSS

Director of Consulting and Education

Experienced Program Director and Developer with a demonstrated history of working in the mental health care and post-secondary education industries.

Paul Galdys

Paul Galdys, MBA, CPRP

Deputy CEO

Experienced Mental Health and Substance Use Service Leader. Former Assistant Director with Arizona Medicaid. Lead Writer of the SAMHSA National Guidelines for Behavioral Health Crisis Care.

Gina Gibson, MPA, PHR

Chief Operating Officer Behavioral Health Link

Experienced Leader of Non-Clinical Corporate Administrative Program Operations, New Business Development, and Implementations for 24/7 Crisis Call Center and Mobile Crisis Response Services.

Alex Giovannetti

Chief Technology Officer – BHL

Senior Technology Leader of Technology Management, Software Engineering, Product Development, Test Engineering, DevOps, Release Management and Operations, Program & Project Management, and Various Hardware

Matthew Holtsclaw

Matthew Holtsclaw, RN, BTAS

Chief Nursing Officer

Crisisologist. Registered Nurse. Experienced Leader in Facility Based Crisis Care. Expertise in Safety and Reducing the Use of Seclusion and Restraint. Safe Clinch Master Instructor, Ukeru. Crisis Management Instructor on the Restraint-Free Approach.

Kevin Ann Huckshorn

Kevin Ann Huckshorn, PhD, MSN, RN, CADC

Executive VP – Northeast Region

Experience in the Oversight of Opiate Treatment Programs, Permanent Supportive Housing, Integrated Outpatient Care, Peer Respite and facility-Based Crisis Services

Shannon Jaccard, MBA

Board Chair

Behavioral Health Consultant and Adjunct Professor at Alliant University, Member of the Aspen Global Leadership Network, and Former CEO of NAMI San Diego

Brian Karr

Brian Karr, CPA

Chief Financial Officer

Senior Accounting and Finance Leader. Certified Public Accountant. Former Chief Financial Officer at Magellan Health Services of Arizona. Founding Finance Executive for The TriZetto Group, Inc, a healthcare information technology solutions company.

Carlos Mackall

Carlos Mackall, MS, CAADC

VP Consulting

Certified Advanced Alcohol and Drug Counselor, Mental Health Screener and Human Services Practitioner

George Manners

George Manners, PhD, MBA

Professor Kennesaw State University

Emeritus Professor of Accounting and Management, Consultant, and Business Executive. Author of "Managing Return on Investment" and Over 40 Journal Articles.

Monica Miceli

Monica Miceli

Shift Supervisor

DEILC Education Pillar Cultural Champion. Licensed Addiction Counselor. American Red Cross Instructor/Volunteer. Passionate about Recovery of Mental Health and Substance Abuse. Lover of Family, Music, Laughter, and Art.

Luana Murphy

Luana Murphy, MBA

President & CEO – Exodus Recovery and Exodus Foundation

Experienced Executive in Development and Implementation of a Comprehensive System of Care Covering Inpatient, Outpatient, Managed Care Housing and Progressive Crisis Services.

Tonja Myles, CPSS

Community Activist, Peer Counselor, Veteran, Subject Matter Expert in Addiction, Mental Health and Untreated Trauma. Sought after Counsel for Community-based Policy and System Changes in Communities of Color.

Sue Ann O’Brien

Sue Ann O’Brien, LPC, MBA

Executive VP – RI International
President & CEO – BHL

Experienced BH Leader and Provider of the Nation's Broadest Application of Advanced Crisis Call Center Technology, Care Traffic Control

Marleigh O’Meara

Marleigh O’Meara, MC, LPC, NCC

VP Southwest Region

Experience in the Oversight of Opiate Treatment Programs, Permanent Supportive Housing, Integrated Outpatient Care, Peer Respite and facility-Based Crisis Services

Amy Pugsley

Amy Pugsley, MA, CHC

Executive Vice President

Expert in Quality & Compliance Processes and Procedures, Senior Leader of a Leading BH Crisis Care Provider, Mental Health First Aid Instructor, Certified in Six Sigma

Dr. Mike Riddle

Mike Riddle, MD

Associate Chief Medical Officer

Clinical Assistant Professor of Psychiatry at University of Arizona, Lifelong Educator, Experienced BH Leader, Medical Director of Crisis Facilities, and Experienced Crisis Provider.

Shelby Rowe

Shelby Rowe, MBA


Program Manager for the Suicide Prevention Resource Center at the OU Health Science Center. 2016 Chickasaw Nation Dynamic Woman of the Year. Public Health Professional. Crisis International Expert. Suicide Attempt Survivor and Leader in the Suicide Prevention Movement.

Dr. Jonathan Sherin

Jonathan Sherin, MD, PhD

Director LA County DMH and Clinical Professor UCLA

Wellbeing advocate and change agent focused on systems innovations that incentivize communities to be inclusive.

John Franklin Sierra

John Franklin Sierra, PhD

Senior Staff Analyst LA County DMH

Health Systems Engineer, Educator, and Generally Useful Person. Los Angeles County Lead on Alternative Crisis Response.

Lisa St. George, MSW, CPRP

VP Peer Support & Empowerment

Author of RI's Peer Employment Training and Numerous Other Training Tools, 40 Years of Expertise in the Peer Support and the Human Services Industry

Ruchi Sukhija

Ruchi Sukhija, MS, MBA

Chief Operating Officer

Leader of Business Intelligence, Data Analytics and Systems; Practical visionary to bring organizational, operational and financial excellence by creating effective and efficient processes; Innovator with affinity for new solutions, tools and technologies

Joe Villareal

Joe Villarreal, MBA

Program Supervisor – Eastern NC Outpatient

Twelve Years Expertise in the Human Service Industry. Co-chair of the Peer Leadership Council. Secretary for the Diversity, Equity, and Inclusion Leadership Council (DEILC).

Michael Zeeb

Michael Zeeb

RI Career Center Director

Co-author of RI’s Peer Employment Training, co-developer of the RI Career Center and Wellness City programs, founding member of the RI Peer Leadership Council. 30 years of experience in the recovery services field.